FAQ and Terms of Service

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🌎We are the cleaner choice. What we use to clean our space makes it into our bodies. We only use products rated A-B on EWG.org or certified by EcoLogo, keeping your family safer and healthier.  

🔑SECURITY?

Most clients agree with leaving an unmarked copy of their front door key in an envelope in the mailbox for the first cleaning, or meeting us on arrival to give a key in person.
 

Your security is important to us. Your keys will be kept separate from your address.
 

If you have an alarm system, please give instructions for use prior to your service.
 

Rest assured, your alarm code will also be kept separately from your address and keys for security purposes.

🐶PETS?

We love pets. However, we sometimes require that they be kenneled during service.
 

Sometimes cats in particular will keep themselves out of the way, hiding as soon as they see a vacuum.
 

‼If your pets have fleas, please ensure your pets and homes have been treated prior to your scheduled service. Some things aren't nice to share.‼

📸 PHOTO/VIDEO USE?

We may take photos and/or videos before, after or during the service for training and marketing purposes.
 

These photos/videos will always be anonymous, unless you choose your name to be included.
 

If you have any questions or concerns, please let us know. 

🗓SCHEDULING?

We recommend housecleaning to be on a recurring biweekly or weekly schedule, depending on your needs.
 

We will try our best to schedule services when most convenient for you. However, it is not always possible (not every home can be fit into Friday)
 

Since we travel throughout the region, our arrival time depends upon travel time, traffic, etc. Our arrival time depends also on how long was spent at the previous scheduled clients'. This is why we give an estimated range time of arrival.
 

Carpet cleaning is recommended every 6-12 months depending on traffic and pets.
 

Office cleaning is scheduled on evenings and weekends.  The frequency varies depending on type of office. For example, dental and medical offices would need to be cleaned more frequently than financial offices. 

❌CANCELLATION?

‼If you or any member of the home (or office) have symptoms of any illness, please cancel immediately.  If you need to cancel, please give us as much notice as possible, so that we can fill the appointment with someone on our waitlist. We understand sometimes cancellations happen. Please do your best to reschedule with as much notice as possible. In some instances, a 50% cancellation fee may apply (generally waived if first instance)

💖CLEANING PROCEDURES?

One of the benefits of choosing Fresh Start Green Cleaning for your cleaning needs is that we bring everything we need to clean with! This saves you money and time when shopping. We just need access to your water and electricity.

The supplies we use are environmentally friendly, and very effective. We reserve the right to refuse use of any additional cleaning products, as the safety of what we use is important to us.
 

We have our own professional grade vacuum, which we maintain regularly.  Keep in mind any maintenance of your own vacuum is your own responsibility and we find many other vacuums we have used are not as effective.
 

For carpet cleaning, we will bring our own vacuum and carpet cleaner. We require access to hot water. 

📂ORGANIZING PROCEDURES?

Organizing services differ from our cleaning services because we require your cooperation in the process.
 

We will help guide you in the decision-making process of decluttering and organization.
 

We recommend not purchasing storage solutions in advance because containing is the fourth step in the organizing your SPACE process.
 

💰RATES?

Our general rate works out to be $40

/hr including supplies used. Minimum 2hr booking is required. Most homes average 2-5 hours, $80-$200/cleaning. 

Office cleaning cost varies depending on size of the office, depth of service required, and frequency of cleaning.
 

Fresh Start Green Cleaning's organizing service rate is $60/hr. Please note, any purchase of shelves and bins etc are not included in this rate. Length of time needed at organizing varies by client needs. 

We are happy to work within your budget, but a 2hr minimum is required.
 

💳PAYMENTS?

Housecleaning payments are due on date of service. Our preferred payment is by e-transfer to clean@freshstartgreen.com
 

We also still accept cash and cheques payable to Fresh Start Green Cleaning if necessary, but please pay online if possible for hygienic reasons, and convenience!
 

We now can accept card payments through Square via our website. 

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FEEDBACK?

If you have any issues or concerns, please let us know within 24hrs of your service so we can fix it.
 

When you have positive feedback, please let us know! 😊

Positive feedback is a great morale booster. Positive reviews and referrals are what keeps Fresh Start Green Cleaning going and growing since 2008. 

Thank you!😊